How to switch your order to a different CGM-type (Dexcom or FreeStyle Libre)

Overview: 

This article shows you how to switch your CGM subscription to a new type of sensor. If you're currently using the Freestyle Libre CGM and want to switch to Dexcom CGM [OR] currently using Dexcom CGM and want to switch to Libre CGM.

Note: You are only able to switch your CGM type if you're signed up for an ongoing CGM subscription. To sign up for a subscription, visit How to Order More Sensors (CGMs)

How to switch to a new CGM-type (Dexcom or FreeStyle Libre):

  1. Log into your Levels member portal here. 
  2. Click the Account button in the top right corner
  3. Scroll down to 'CGM Kit Subscription'
  4. Click Manage CGM Kit Subscription
  5. Scroll down to the 'Change your CGM Kit Type' section, and select Update CGM Kit Type
  6. Change to FreeStyle Libre 14-day sensor / Dexcom G7 sensor

You will start receiving the new CGM-type in your next subscription shipment.


Further reading:

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