FAQ: Can I transfer out my prescription to my local pharmacy?

FAQ:

Can I transfer out my prescription?

Answer:

Yes—you can transfer your FreeStyle Libre 14-day prescription to your local pharmacy. Here’s how:

  1. Email support@levelshealth.com and ask them for a copy of your prescription.
  2. Once you have the copy, reach out to the pharmacy where you’d like to transfer your prescription.
  3. Reach out to the new pharmacy where you would like to transfer your prescription.
  4. Provide the pharmacy with a copy of your prescription and Truepill's inbound phone number (1-833-860-1057). 
  5. Your pharmacy will contact Truepill to initiate and complete the transfer, and then the prescription will be in the new pharmacy's system for all future fills.

Your pharmacy should be able to take care of the rest, but if you need help, please email us at support@levelshealth.com. 

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