How to check the shipment and delivery status of your order

Overview

This article shows you how to check the status of your CGM order.

How to check the shipment and delivery status of your order via your web-based Member Portal

1. Log into your Levels member portal here.
2. Click the Account button on the upper right-hand side of screen.
3. Under the Orders section, you will see the following order info:
   1. If you have an upcoming order scheduled, you will see the next shipment date of that future order.
   2. If you have a current order on its way, you will see the tracking information in this section.

How to check the shipment and delivery status of your Levels App:

1. Open and log in to your Levels App on your mobile phone
2. Select the Settings icon in the top left-hand corner of the Levels app
3. Select Member Portal
4. Scroll to Orders Info
5. Under the Orders section, you will see the following order info:
   1. If you have an upcoming order scheduled, you will see the next shipment date of that future order.
   2. If you have a current order on its way, you will see the tracking information in this section.