How to check the shipment and delivery status of your order

Overview

This article shows you how to check the status of your order.

How to check the shipment and delivery status of your order via your web-based Member Portal

1. Log into your Levels member portal here.
2. Select Billing & Subcriptions on the left-side menu.
3. Under Glucose Monitors, you will see the following order info:
   1. If you have an upcoming order scheduled, you will see the next shipment date of that future order.

How to check the shipment and delivery status of your Levels App:

1. Open and log in to your Levels App on your mobile phone
2. Tap More in the bottom right corner of the Levels app
3. Select Devices
4. Under the Order Management section, you will see the following order info:
   1. If you have an upcoming order scheduled, you will see the next shipment date of that future order.
   2. If you have a current order on its way, you will see the tracking information in this section.