About the Medical Consult Process for a Manual-Scan CGM Prescription
Overview:
When signing up for the Libre 14-day sensors, you'll be directed to our medical consultation form. This form asks several questions about any health conditions you may have, medical history, allergies, or medications you might be taking.
When you submit the form, you will receive a confirmation email with the estimated processing time for a physician to review your form.
Physician Review
One of our partner physicians from our independent network (who's licensed in your resident state) will review your consult form to consider your request for a continuous glucose monitor.
- If the physician has any questions about the information you've provided, they'll reach out to you by phone.
The decision of whether or not a CGM (and the accompanying prescription) is right for you is solely up to the medical discretion of the physician conducting your consult. Levels is not involved in this medical decision-making process and can not change the results or outcomes of the medical consult.
What to Expect if Approved
If your prescription is approved, you will receive a confirmation email that this has happened, and our partner pharmacy will begin to fulfill your order, ship you a kit, and welcome you into the Levels program. When your Levels kit ships out, you will receive an email with tracking information.
What to Expect if Not Approved
If the physician reviewing your consult does not approve the use of a CGM, they'll follow up via email with more information. We'll also automatically process a full refund for your order.
Further Reading: