Levels Support
The Levels Support team is here to help you get the most out of your membership. Whether you have a question about your account, your sensor, or your order, we're happy to assist.
How to reach us
Our team is available by email at support@levels.com. We're a small, dedicated team and we aim to respond to every message as quickly as possible — typically within one business day.
When you write in, including a brief description of your issue and any relevant details (like your account email or order number) will help us get back to you faster.
At this time, we do not offer phone support.
What we can help with
Our team can assist with a wide range of questions and issues, including:
- Account setup, login issues, and password resets
- Membership questions, billing, and cancellations
- Sensor setup, troubleshooting, and replacements
- Order status, shipping, and delivery questions
- App questions and syncing issues
- General questions about how Levels works
- General questions about metabolic health and how to read your data
What's outside our scope
There are a few things our Support team isn't able to help with directly. We're not able to provide personalized medical advice or interpret your glucose data as it relates to a specific health condition. For medical questions, we always recommend speaking with your doctor or a qualified healthcare provider.
If you're a Complete member and have a question about your experience or nutritionist access, the provided SMS number is the best first point of contact.
A note on response times
We respond to messages during normal business hours. If you reach out over the weekend or on a holiday, you can expect to hear from us on the next business day. We appreciate your patience and read every message we receive.