How to turn on/off the auto-renewal of your Levels Membership

Overview

Here's how to turn on/off the auto-renewal of your Levels membership. 

How to turn off the auto-renewal of your Levels Membership

  1. Log in to your Levels member portal here.
  2. Click Billing & Subscriptions from the left-side panel
  3. Look at the Levels app card:
    1. Aclockwise arrow icon means auto-renewal is turned on.
    2. A warning icon means auto-renewal is turned off (no further action needed).
  4. To turn off auto-renewal, click Subscription Options and select End subscription.
    • Your membership will stay active through the end of your current billing period, and then it will expire

  • Please note that your membership is separate from your sensor (CGM) subscription. Turning off auto-renewal on your membership will not impact your sensor orders. 
  • If you need to adjust how often you are sent sensors, please visit this link.

Further reading:

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