Levels Labs Policies

This article provides an overview of key Levels Labs policies.

Results access

Once Levels receives your Labs results, they will be uploaded to the Levels app and your dashboard in the member portal.
Regardless of membership status, you can view your Labs results in the Levels app, along with your historical glucose and log data.

Levels members can request a full refund for an unused Labs order within one year of purchase.
Refunds will not be issued after one year, or once you’ve completed your Labs appointment.
If you request a membership refund and you have already used or redeemed a lab order, your membership cost will be refunded minus the cost of the lab order.
Labs orders expire after one year and must be used within one year of purchase.

Levels Labs is supported by several independent partners:

Lab orders are created by a licensed physician from an independent physician network facilitated by MD Integrations.
The order is routed via our partner platform, Healthie, and transmitted to Quest Diagnostics.
Quest performs the requested testing and returns the lab results.
Results are made available to you in the Levels app at your request for your personal use.

Levels does not create or process laboratory orders.
Levels does not provide medical evaluation, clinical interpretation, or diagnosis.
Levels is not a healthcare provider and does not maintain a clinical relationship with you.
Except as required by regulations concerning critical or life-threatening values (described below), your lab results are not reviewed by a physician as part of this process.
Levels displays results solely for informational purposes. You are responsible for reviewing your results and seeking medical advice from your physician or licensed healthcare provider.
Do not rely on the Levels app as a substitute for professional medical evaluation or care.

In rare cases, if your results include values flagged as critical by Quest or the ordering physician (per federal and state laboratory safety regulations), you may be contacted directly by a healthcare professional.
Levels does not provide medical follow-up or emergency support.
If you are experiencing a medical emergency or have concerns about your health, call 911 or contact your healthcare provider immediately.