Levels Labs Policies

Overview

This article provides an overview of the Levels Labs policies.

Results Access

Once Levels receives your Labs results, your results will be uploaded to the Levels app and your dashboard in the member portal for your review. Regardless of your membership status, you will be able to view your Labs results in the Levels app, along with your historical glucose and log data.

Refunds

Levels members can request a full refund for unused Labs order within a year of purchase. Refunds will not be issued after one year or once you’ve completed your Labs appointment.

Labs orders expire after one year and must be used within one year of purchase.