Why does it look like some results are missing?

FAQ:

I received notice that all of my labs results were in, but it looks like some are missing.

Why does the number of in and out of range results not add up to the total markers tested?

Answer:

It's possible you might see a what looks like a discrepancy in your Labs dash between tests drawn and in/out of range markers. This may seem like an error in reporting, however it is likely expected behaviour. 

While all biomarkers were tested, not all tests have a range reported. Because of this, the number of in and out of range markers may not equal the total number of markers tested.

Here's an example of what this might look like for a Basic and Comprehensive panel. 

How will I receive my results?

• Your lab results will be accessible through the Labs Dashboard in your Levels member portal.You’ll have the option to download a PDF of your results.
  • Please note, this feature is currently only available on desktop. Mobile app option coming soon. 
• Your dashboard will provide you with notifications about which biomarker results are available for you to review in real-time as they are available. 
• You can also filter in your dashboard by results that are ready for review, versus those that are still being processed
• The dashboard provides easy-to-understand results and actionable insights to help you make informed decisions.

Still have questions? Reach out to support at support@levels.com