How To Connect Dexcom G7 to Levels For Sensors Obtained Elsewhere
FAQ:
How do I connect Dexcom G7 to Levels using my own CGMs?
Can I connect a Dexcom G7 CGM obtained elsewhere to Levels?
Answer:
Levels offers the ability to bring your own Dexcom G7 sensors. With this option, members will be able to sync their glucose data from the Dexcom G7 app to Levels via Apple Healthkit (iOS) or Health Connect (Android). ⚠️ Please note: This option only offers a 3-hour data delay from the Dexcom G7 app to the Levels app.
To connect a sensor obtained elsewhere, follow the steps below:
For iPhone users:
1. Open the Levels app
2. Tap More → Devices → Manage
3. Click Choose Sensor Type
4. Select Dexcom G7 → Apple Health
5. Next, go back to the Today screen and you should be prompted to connect your Levels app to Apple Health
- If you do not see a prompt, please click on the Profile icon at the top left, scroll down to Settings, and tap the Connect button next to Apple Health (more information here).
6. Once your Levels app is successfully connected to Apple Health, head over to the Dexcom G7 app
7. Select Connections
8. Select Apple Health, you’ll then be prompted to open your iPhone settings
11. Select Dexcom G7
12. Toggle ON Blood Glucose to allow the Dexcom G7 to write data to the Levels app
13. Once complete, glucose data will begin streaming into Levels on a 3-hour delay. The delay is a result of the timing of the sync between the Dexcom app and Apple Health. Apple Health receives glucose data from Dexcom every 3 hours.
For Android users:
- In the Levels app, tap More and then tap Settings
- Look for the Connect to Health Connect section and click
Connect. - Once the new screen appears, click
Connect to Health Connect. - Toggle on
Allow allto allow Levels to access Health Connect. Scroll down and confirm by clickingAllow.
If you encounter any issues setting up your Dexcom <> Levels connectivity, email us at support@levels.com.