Common Stelo Biosensor Issues and How to Fix Them
If your Stelo biosensor isn’t working as expected, try these quick steps to troubleshoot common issues.
Need a replacement? Follow the steps outlined here: How to Get a Stelo Replacement
Signal loss
Signal loss happens when your phone stops receiving readings from your Stelo for more than 15 minutes.
Try these quick fixes (give it up to 5 minutes):
- Turn Bluetooth off, then back on.
- Keep the Stelo app open on your screen.
- Stay within 20 feet of your biosensor with a clear line of sight.
- Keep your phone on the same side of your body as your biosensor.
- Restart your phone if needed.
Learn more on Stelo Support: Why am I getting signal loss?
Stelo won’t pair
Your phone may show “Searching for sensor” when it cannot find your Stelo yet. Pairing usually takes under 5 minutes.
Try these troubleshooting steps:
- Turn Bluetooth off, then back on.
- Close the app, then reopen it.
- Keep your phone within 20 feet of the biosensor.
- Confirm the pairing code matches the code on your applicator.
- Move at least 20 feet away from other people wearing biosensors.
- Remember: each biosensor pairs with only one phone.
Learn more on Stelo Support: Why is my display device still searching for sensor and not pairing?
Session ended early
The Stelo app shows “Session ended early” when it detects your biosensor can no longer read glucose and ends the session before the full 15 days.
Do this next time to help prevent it:
- Keep the Performance Cover dry for the first 12 hours when possible.
- Pat the Performance Cover dry gently after it gets wet.
- Avoid placing the biosensor in areas that get bumped or pressed on while you sleep.
Learn more on Stelo Support: What does session ended early mean?