How to connect the Stelo Glucose Biosensor to Levels

FAQ:

How do I connect Stelo to Levels?

Answer:

Levels offers the ability to bring your own Stelo biosensors to the app. With this option, members will be able to sync their glucose data from the Stelo by Dexcom app to Levels via Apple Health (iOS) or Health Connect (Android). ⚠️  Please note: This option has a 3-hour data delay from the Stelo app to the Levels app.

To connect your Stelo to Levels via Apple Health/Health Connect, please follow the steps below:

Connect Stelo in the Levels app

1. Open the  Levels app
2. Tap More → tap Devices → tap Manage
3. Choose Sensor Type
4. Select  Stelo → Apple Health/Health Connect

Activate Apple Health or Health Connect in the Levels app

5. Next, go back to the Today screen. If you haven't already given permission to connect your Levels app to Apple Health/Health Connect, you should be prompted to do so. If you do not see the prompt, please tap on the "More" tab at the lower right corner, select "Settings", and tap the Connect button next to Apple Health/Health Connect (more information here).

Activate Apple Health or Health Connect in the Stelo app

6. Once your Levels app is successfully connected to Apple Health/Health Connect, head over to the Stelo app.
7. Go to Settings and select Connections
8. Select  Apple Health/Health Connect, and your phone should automatically open up settings. Note: if this does not automatically happen, we've included instructions below on how to manually find the right page within your phone settings.

9. For iPhones (Apple Health):

• Go to your phone settings and select  Health.
• Tap  Browse → Other Data → Blood Glucose.
• Select Data Sources & Access.
• Select Stelo.
• Toggle ON Blood Glucose to allow Stelo to write data to the Levels app

10. For Android (Health Connect):

• Open up your phone settings and search for Health Connect. This is found manually under Security & Privacy > Privacy > Health Connect 
• Select App permissions. This screen will display all apps that have requested access to your health data.
• Select Stelo.
• Toggle "Allow all" to the on position. Double check that under "Allowed to write," Blood glucose is togged on.

11. Once complete, glucose data will begin streaming from Stelo to Apple Health/Health Connect every 3 hours, and then Levels will retrieve the data once available.

If you encounter any issues setting up your Stelo <> Levels connectivity, email us at support@levels.com.