How to Download and Set Up the Levels App

The Levels app is where you'll track your glucose, log meals and activities, and see insights about your metabolic health.

Downloading the app

For iPhone:
Download the Levels app from the App Store

For Android:
Download the Levels app from Google Play

Creating your account

If you just signed up for Levels:
Use the same email address and password you used when you purchased your membership. The app will recognize your account and guide you through the setup process.

If you received an invitation from a practitioner:
Use the email address where you received the invitation and create a password when prompted. Your practitioner account will already be connected.

Setting up the app

Once you've logged in, the app will guide you through:

1. Health intake
You'll answer questions about your health goals, current health status, and lifestyle. This helps Levels provide personalized insights and recommendations.

2. Permissions
The app will request permissions to:

• Send you notifications (for glucose alerts and reminders)
• Use Bluetooth (to connect to your sensor)
• Access your camera (optional, for meal photo logging)

We recommend allowing these permissions for the best experience, but only Bluetooth is required to connect your sensor.

3. Connecting your sensor
Once your Levels kit arrives, the app will walk you through applying your sensor and connecting it via Bluetooth. Learn more about setting up your sensor

Exploring the app

Home screen
Your home screen shows your current glucose level (once your sensor is connected), recent meals, and key insights about your metabolic health.

Logging meals
Tap the "+" button to log a meal. You can add a description, take a photo, and add details like meal timing and portion size. The more detail you provide, the better insights you'll get.

Viewing your data
Navigate to the "Insights" or "Trends" section to see patterns in your glucose levels, how different foods affect you, and your overall metabolic health trends.

Programs and goals
The app includes guided programs for different health goals like heart health, weight loss, and glucose control. You can choose a program that matches your goals.

Troubleshooting

I can't log in

• Make sure you're using the correct email address (the one you used to sign up)
• Try resetting your password using the "Forgot Password" link
• Check that you have a stable internet connection

The app won't connect to my sensor

• Make sure Bluetooth is enabled on your phone
• Make sure your sensor is properly applied and activated
• Try closing and reopening the app
• See more sensor troubleshooting tips

I'm not receiving notifications
Check your phone's settings to make sure notifications are enabled for the Levels app.

Getting help

If you need assistance with the app, you can:

• Contact support through the app (tap "Settings" then "Help & Support")
• Email us at support@levels.com
• Visit our Help Center for articles and guides