Getting Started with Levels

Welcome to Levels! Here's what to expect as you get started with your membership.

What happens after you sign up

1. Your Levels kit ships

Within 1-2 business days of signing up, your Levels kit will ship to the address you provided. You'll receive a tracking number via email so you can follow your shipment. Most orders arrive within 5-7 business days.

• Note: some membership levels may include additional kits or may exclude glucose monitoring. Learn more about plans and pricing.

2. Download the Levels app

While you wait for your kit to arrive, download the Levels app from the App Store (iPhone) or Google Play Store (Android). You'll use the same email and password you created when you signed up.

3. Complete your health intake

Once you've downloaded the app, you'll be guided through a brief health intake. This helps us understand your health goals and current state so we can provide personalized insights and guidance.

4. Start logging

Once the app is downloaded and set up, you can start tracking! Log your meals, activities, and other lifestyle factors to receive insights and see improvement over time.

5. Set up your sensor

When your kit arrives, follow the instructions in the Stelo app to apply your continuous glucose monitor and connect it to the Levels app. Learn more about connecting glucose in the Levels app.

What's in your Levels kit

Your kit includes:

• Continuous glucose monitors (Stelo sensors)
• Alcohol wipes for sensor application
• Levels Performance Covers
• Instructions for applying your sensor

Learn more about what's in your kit

Getting help along the way

In-app guidance

The Levels app includes access to our AI Guide — simply start a conversation by tapping the bubble found in the bottom right-hand corner. The guide will offer proactive feedback on your meals as you start to log as well.

Support team

Our support team is here to help if you have questions or run into any issues. You can reach us through the app (More menu) or by emailing support@levels.com.

Tips for your first week

• (For glucose) Apply your sensor first thing in the morning — This gives your sensor time to calibrate and helps you establish a baseline
• Log everything — The more data you track, the more insights you'll get about how to improve
• Experiment — Try different foods, meal timing, and activities to see what works best for your body
• Be patient — It may take a few days to get into a logging routine. We promise it becomes second nature after you get the hang of it!