When will I receive my order?

FAQ:
When will I receive my next biosensor shipment?
How long does it take for my glucose monitor order to arrive?

Answer:

Your Levels Membership and app access are available to use as soon as your purchase is complete.

If you purchased a set of biosensors to use with your Levels membership, you can expect to receive your order in 4 to 7 days business days for those who live in the contiguous United States. Orders shipping to HI, AK, or PR are expected to arrive in 7-10 business days

We will send tracking details as soon as your order is en route to you. You can also view your order status and tracking information via your in-app member portal. 

To view: 

  1. Open and log in to your Levels App on your mobile phone
  2. Select the Settings icon in the top left-hand corner
  3. Select Member Portal
  4. Scroll to Orders Info

Please note expedited shipping is not available for purchase. If you expect to need a new order by a particular date, please be sure to place your order or update your subscription to process greater than 10 business days ahead of the desired date. 

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