When will I receive my CGM order?
FAQ:
When will I receive my next CGM shipment?
How long does it take for my CGM order to arrive?
Answer:
Your Levels Membership and app access are available to use as soon as your purchase is complete.
If you purchased a set of CGMs to use with your Levels membership, you can expect to receive your order in 4 to 7 days business days for those who live in the contiguous United States. Orders shipping to HI, AK, or PR are expected to arrive in 7-10 business days.
Please be sure to complete your sensor selection and required documentation (medical consultation or study consent form) immediately post-purchase. Orders will not process until all required documents are received.
We will send tracking details as soon as your order is en route to you. You can also view your order status and tracking information via your in-app member portal.
To view:
- Open and log in to your Levels App on your mobile phone
- Select the Settings icon in the top left-hand corner
- Select Member Portal
- Scroll to Orders Info
Please note expedited shipping is not available for purchase. If you expect to need a new order by a particular date, please be sure to place your order or update your subscription to process greater than 10 business days ahead of the desired date.