Search results for troubleshooting

18 articles found

  • Troubleshooting the Dexcom G7 <> Levels Connection

    This article goes over how to troubleshoot your Dexcm G7 <> Levels connection. When setting up your Dexcom G7, you may notice that your Levels app is not immediately pulling in the data from Dexcom

  • Troubleshooting the Libre 3

    Common Troubleshooting issues with the Libre 3: Issue # 1: The Levels practice ID isn't connected Make sure that Levels is set up as a connected practice in the Libre 3 app. To connect Libre to

  • G6, G7 and Stelo by Dexcom Troubleshooting

    Overview: If you receive Dexcom alerts for Signal Loss, Sensor Error / Sensor Failed, or No Readings, these tips and troubleshooting steps may help. If you're experiencing syncing issues between the

  • How to Sync your Health Data with Levels using Android Health Connect

    Overview ⚠️ Health Connect is available to use with Levels as of 10/09/2024. Link to http://levels.link/android We’re excited about a new integration path for Android to share data from your device

  • Freestyle Libre Troubleshooting: Sensor Error "Reading Not Available - Scan Again in x Hours"

    Problem: LibreLink app is showing the following error message (or something similar): Glucose Reading Not Available. Try Scanning Again in x Hours Troubleshooting Steps: Please wait at least 12 hours

  • Troubleshoot: Low Glucose Readings

    About Low Glucose Readings It's not abnormal for people’s glucose to intermittently dip below 70mg/dL. In one study of healthy individuals wearing CGM, 41% of people experienced glucose levels less

  • Troubleshoot: Issue switching between Dexcom/Libre CGMs

    Problem: You're unable to connect to the new CGM type after** switching to a different type of CGM (e.g. from Libre to Dexcom, from Dexcom to Libre). **If you haven't yet switched to a new CGM-type

  • Dexcom FAQs

    Overview This article provides a list to our Frequently Asked Questions from Dexcom G6 and G7 users. FAQ: Can I get my Dexcom sensor wet? FAQ: What should I do if my sensor partially comes off? FAQ:

  • FAQ: Does Levels support Libre 3 Plus?

    FAQ: Does Levels support Libre 3 Plus? Can I connect my Libre 3 Plus to Levels? How do I set up my Libre 3 Plus with Levels? Answer: Yes, Levels does support the Abbott Freestyle Libre 3 Plus sensor

  • Troubleshoot: Extreme High/Low Readings During First 48 Hours

    Problem: You are experiencing extreme high/low readings, and/or gaps in data within the first 48 hours or so of applying your sensor. Troubleshooting Step: You should wait at least 48 hours to see if

  • Dexcom FAQ: What should I do if my Dexcom sensor fails during the 2-hour warmup period?

    FAQ: What should I do if my Dexcom CGM fails during the 2-hour warmup period? Answer: You should first walk through these troubleshooting steps: Disconnect your old CGM: If you've worn a CGM prior to

  • About Stelo by Dexcom

    About Stelo by Dexcom Stelo is a glucose biosensor that has been cleared by the FDA for over-the-counter (OTC) use, which means it will be available without a prescription. Stelo is built on the most

  • FAQ: Can I get my Dexcom G6 and G7 sensors, or my Stelo by Dexcom wet?

    FAQ: Can I get my sensor or biosensor wet? Can I swim with my sensor or biosensor? Answer: Yes, your sensor or biosensor is designed to get wet and can be comfortably worn while swimming, showering,

  • FAQ: I got a Critical Low Alarm from Dexcom. What should I do?

    FAQ: I got a Critical Low Alarm from Dexcom. What should I do? Answer: Dexcom has a feature to warn you when your glucose falls below 55 mg/dL. This alarm goes off even if your phone is set to

  • Freestyle Libre Setup Step 4: Activate & Scan your CGM

    Overview: This article provides an overview of how to activate and begin scanning your continuous glucose monitor (CGM). How to activate your sensor: From your phone, open the LibreLink app Tap the

  • RESOLVED: Dexcom Data Sync Delay April 30, 2024

    UPDATE: As of 5pm Pacific Standard time on May 1, 2024, Dexcom is reporting all Dexcom app functions restored. We are still learning what steps, if any, our members will need to take to restore their

  • Dexcom G6 Setup Step 4: Connect Dexcom to Levels

    If you use the Freestyle Libre CGM, navigate to Setting Up Your Levels with FreeStyle Libre CGM. Overview: Here’s how to link your Dexcom account with your Levels account to allow Dexcom to send your

  • About Glucose Response

    Overview: This article provides an overview of the Levels Glucose Response system. Learn more about Zone & Meal Scores on the Levels Blog. What is a Glucose Response? A Glucose Response analyzes all