Search results for troubleshooting

19 articles found

  • How to Handle Stelo Sync Issues & Data Gaps

    How to Handle Stelo Sync Issues & Data Gaps If your glucose data isn’t showing up in the Levels app, try these steps to get things syncing again. Quick checks Bluetooth: Make sure Bluetooth is turned

  • How to Handle Pain or Bleeding From Your Biosensor

    How to Handle Pain or Bleeding From Your Biosensor If you experience pain, bleeding, or skin irritation after applying your Stelo biosensor, these steps can help you decide what to do next.

  • Calibration Period: The First 24-48 Hours of Your Biosensor

    Calibration Period: The First 24-48 Hours of Your Biosensor Your new biosensor might show unexpected readings, like values that are much higher or lower than you expect, or you may see occasional

  • How to Handle a Biosensor That Falls Off

    How to Handle a Biosensor That Falls Off Follow these steps if your Stelo biosensor falls off before the end of its 15-day lifespan. Quick steps Don’t try to reapply it. Once a biosensor has come

  • Common Stelo Biosensor Issues and How to Fix Them

    If your Stelo Glucose Biosensor isn't working as expected, use this guide to troubleshoot the most common issues. For issues that require a replacement, follow the steps here: How to Get a Stelo

  • What to Expect During Sensor Warmup

    After applying your Stelo biosensor, it needs a 30-minute warmup period before it can start providing glucose readings. Here's what to expect during this time. Why warmup is necessary When you first

  • Stelo Biosensor Accuracy and Calibration Information

    Stelo Biosensor Accuracy and Calibration Information We know accuracy has been a concern for many Stelo users, and we want to be upfront about what you should expect from your biosensor. The

  • Levels Support

    The Levels Support team is here to help you get the most out of your membership. Whether you have a question about your account, your sensor, or your order, we're happy to assist. How to reach us Our

  • How to Download and Set Up the Levels App

    How to Download and Set Up the Levels App The Levels app is where you'll track your glucose, log meals and activities, and see insights about your metabolic health. Downloading the app For iPhone:

  • How to Book a Functional Nutritionist Session

    How to Book a Functional Nutritionist Session Your functional nutritionist appointment is a 50-minute, 1:1 consultation designed to help you turn your Levels data into a personalized plan.

  • How to Reset Your Password

    How to Reset Your Password Reset your Levels password from the login screen if you forgot it, or change it from your account settings if you are already signed in. Reset your password from the login

  • How to Sync Your Health Data with Levels

    Connecting Apple Health or Health Connect lets Levels pull in health data like activity, sleep, and weight so your timeline has more context. What you can sync Depending on your device, Levels can

  • How to Add Weight Data

    Tracking weight helps you see long-term trends alongside your glucose data and understand how changes in habits or Programs affect your progress. How weight gets into Levels Levels can show weight

  • How to Get a Stelo Replacement (Levels members only)

    How to Get a Stelo Replacement If you are having an issue with your Stelo biosensor, Levels Support can help troubleshoot and determine whether you qualify for a replacement. Switched phones while a

  • How to Add Sleep Data

    Sleep can affect glucose the next day. Adding sleep data helps Levels provide better context and makes it easier to see how good or poor sleep relates to your glucose patterns. How sleep gets into

  • Compatible Devices with Levels

    The Levels app works with both iPhone and Android devices. Compatibility requirements depend on which continuous glucose monitor you're using with Levels. Stelo Glucose Biosensor If you're using the

  • About Glucose Response (Zone Scores)

    A Glucose Response (previously called zone scores) combines nearby meal logs, activities, and notes so you can understand their overall impact on your glucose. What is a Glucose Response? A Glucose

  • Traveling with a Stelo Biosensor

    Traveling with your Stelo glucose monitor is straightforward, and you can wear it through airport security without any issues. Here's what you need to know. Levels is a US-only program. For full

  • How Levels Scores and Glucose Metrics Work: A Complete Guide

    Levels uses several scores and metrics to help you understand your glucose data. This guide explains how each one is calculated, what the numbers mean, and how they connect to each other. Baseline