Search results for troubleshooting

15 articles found

• Troubleshooting the Dexcom G7 or Stelo <> Levels Connection

  This article goes over how to troubleshoot your Dexcom G7 or Stelo <> Levels connection. When setting up your Dexcom G7, you may notice that your Levels app is not immediately pulling in the data

• Troubleshooting Apple Health and Health Connect integration

  How Levels uses Apple Health and Health Connect Levels integrates with Apple Health (iOS) and Health Connect (Android) to enhance your experience by syncing data from your device into the app. Here's

• G6, G7 and Stelo by Dexcom Troubleshooting

  Overview: If you receive Dexcom alerts for Signal Loss, Sensor Error / Sensor Failed, or No Readings, these tips and troubleshooting steps may help. If you're experiencing syncing issues between the

• How to Sync your Health Data with Levels using Android Health Connect

  Overview ⚠️ Health Connect is available to use with Levels as of 10/09/2024. Link to http://levels.link/android We’re excited about a new integration path for Android to share data from your device

• Freestyle Libre Troubleshooting: Sensor Error "Reading Not Available - Scan Again in x Hours"

  Problem: LibreLink app is showing the following error message (or something similar): Glucose Reading Not Available. Try Scanning Again in x Hours Troubleshooting Steps: Please wait at least 12 hours

• Troubleshoot: Low Glucose Readings

  About Low Glucose Readings It's not abnormal for people’s glucose to intermittently dip below 70mg/dL. In one study of healthy individuals wearing CGM, 41% of people experienced glucose levels less

• Troubleshoot: Issue switching between Dexcom/Libre CGMs

  Problem: You're unable to connect to the new CGM type after** switching to a different type of CGM (e.g. from Libre to Dexcom, from Dexcom to Libre). **If you haven't yet switched to a new CGM-type

• Common Stelo issues (Signal loss, pairing, session ended early)

  Technology isn't always perfect—here's a few common Stelo issues and basic troubleshooting steps. In some cases, you may need a replacement and will need to contact Stelo Support to submit a request.

• FAQ: Does Levels support Libre 3 Plus?

  FAQ: Does Levels support Libre 3 Plus? Can I connect my Libre 3 Plus to Levels? How do I set up my Libre 3 Plus with Levels? Answer: Yes, Levels does support the Abbott Freestyle Libre 3 Plus sensor

• Troubleshoot: Extreme High/Low Readings During First 48 Hours

  Problem: You are experiencing extreme high/low readings, and/or gaps in data within the first 48 hours or so of applying your sensor. Troubleshooting Step: You should wait at least 48 hours to see if

• Dexcom FAQ: What should I do if my Dexcom sensor fails during the 2-hour warmup period?

  FAQ: What should I do if my Dexcom CGM fails during the 2-hour warmup period? Answer: You should first walk through these troubleshooting steps: Disconnect your old CGM: If you've worn a CGM prior to

• FAQ: Can I get my Dexcom G6 and G7 sensors, or my Stelo by Dexcom wet?

  FAQ: Can I get my sensor or biosensor wet? Can I swim with my sensor or biosensor? Answer: Yes, your sensor or biosensor is designed to get wet and can be comfortably worn while swimming, showering,

• FAQ: I got a Critical Low Alarm from Dexcom. What should I do?

  FAQ: I got a Critical Low Alarm from Dexcom. What should I do? Answer: Dexcom has a feature to warn you when your glucose falls below 55 mg/dL. This alarm goes off even if your phone is set to

• Freestyle Libre Setup Step 4: Activate & Scan your CGM

  Overview: This article provides an overview of how to activate and begin scanning your continuous glucose monitor (CGM). How to activate your sensor: From your phone, open the LibreLink app Tap the

• About Glucose Response

  Overview: This article provides an overview of the Levels Glucose Response system. Learn more about Meal Scores & Glucose windows on the Levels Blog. What is a Glucose Response? A Glucose Response